FRP lock, also known as Factory Reset Protection lock, is a new security feature for devices running Android operating system 5. This feature uses the registered Google account on the device as the verification measure to check if the software modification being done is authorized or not. FRP feature is only enabled if a Google account is present on the device. It also means that the phone you are working on have screen lock feature enabled.
Your device should have prompted you to enter the correct lock screen as well as your Google account credentials to perform a factory reset or software modification in the first place. Did you do this? We know that you have already attempted to do that but try to call them again and simply tell them that you lost access to your Google account. Perhaps they can be persuaded to assist you if you can present proof that you are the rightful owner of the device.
Hi, my Samsung Galaxy Note 5 was suddenly blackout without response even i tried anything to restart it. I sent back my phone to Samsung and they said it need to be reformatted. Do you have any way to retrieve all the data in it after the reformat on the phone? Really need someone help on this!! Thank you. Solution: Hi Chelsia. There are a number of ways to create a backup of personal data but they all require turning on the phone.
If your personal data like pictures and videos were automatically saved to remote servers cloud of, say, Facebook, Google, etc prior to losing control of your phone, you might still be able to salvage some of them.
Simply access those accounts using another device to check. This means that you can access them anytime when you log in to your Facebook account on another device. My Samsung Galaxy Note5 is pretty much a paperweight right now. After a factory reset, it kept asking for the owner Google account. It acted as if it took the information as entering in the incorrect password gave a different error. Solution: Hi Thao. We recommend that you contact Samsung technical support team for more information on how to go about this issue.
My phone randomly rebooted while I was watching Netflix. Upon turning on again, I flipped to Skype and tried sending a message. Right when I hit send it rebooted again. I left it alone and after about 45 seconds it rebooted by itself for a 3rd time.
I booted it up in safe mode to disable all 3rd party applications and it still rebooted in less than a minute. I cleared the cache by holding volume down and the home button and letting go of the power button at the same time but the screen froze a few seconds after the cache cleared.
After restarting by holding volume down and the home button I tried clearing the cache again and now my phone displays this. And now the phone is stuck on this and is getting a bit warm. Thank you for your time. To use the download mode or flash files using your PC, you simply need to boot into download mode, connect your device to your PC and flash your desired file using Odin3.
Full guide about Odin can be found here. In the case, you can either access the download mode or the recovery mode. Wiping cache and Dalvik cache may let you get rid of the problems, but just in case none of these works, booting into download mode and flashing a stock firmware will definitely help you.
Ok, I hope that you guys probably know about the download and recovery mode. Once the warning shows up, press Volume Up to continue. Completely turn off the phone.
Keep the keys pressed unless your phone takes you into the recovery mode. If the button combination is unable to get your phone out of odin mode, try to pull the battery out of the phone. Another way to get Samsung out of Download mode is by downloading a stock firmware with Odin. After connecting your Galaxy device to PC, the tool can detect that your device is stuck in Odin mode and get it out of Odin mode automatically.
It is as simple as ABC. There are two ways to exit download mode with the program. Step 1. Step 2. The program will detect that you device is in Download mode Odin , click Exit. Step 3. A progress bar will show up, prompting that the program is restarting your device.
After it is done, your Galaxy phone will reboot automatically and be back to normal.
0コメント